Senior Community Manager - WoWS APAC

Tokyo, Japan
Community Management

Job Overview

This role contributes to the management of APAC Community by identifying and gathering insights from major communities of interest in Asian markets for driving the players’ engagement and making decisions on the product roadmap for Wargaming titles.

Reports To

Regional Product Director

What will you do ?

  • Act as subject matter expert and develop high-level social, community, and influencer strategy showing the path to success through a metrics-based approach

  • Lead the APAC Community Team and operate on current community channels. Drive the daily execution and growth across social, community, and influencer programs, and set priorities and do what it takes to achieve your team’s strategic goals

  • Work with the APAC Community Team to gather input on regional and cultural differences to ensure campaigns are tailored to be impactful and appropriate regionally

  • Act as the expert of player community in Taiwan and wider Chinese region

  • Forecast, commit, measure and validate the course of action through benchmarking and tracking tools

  • Work with the APAC Community team to measure, monitor, and create detailed reports on community sentiment, concerns, and suggestions

  • Internally represent the voice of the community in meetings with stakeholders of varying levels and job functions, and externally represent the company online and at events

  • Coordinate with the Product Team to help plan and develop community and website features (forums, content systems, etc.)

  • Collaborate closely with the Product Team for cross-channel community marketing CRM campaigns and engagement plans for product launches, new feature rollouts, and events

  • Measure, monitor, and report on community engagement performance

  • Research the latest trends and best practices to stay up to date on social media developments and tools

What are we looking for?

  • At least 5 years of managerial experience as a people manager

  • At least 10 years in Community Management or in a customer- or user-related role

  • Degree from Recognizable university

What additional skills will help you stand out

  • Preferably understand Taiwanese market

  • Preferably understand customers and users (worked in Tech or FMCG industry)
  • Enjoy challenges to grow