Associate Live Operations Manager, Asia

Singapore, Singapore
Marketing, PR, and Advertising

Job Overview

The Associate Live Operations Manager is a self-motivated individual whose main duties are the creation, execution, oversight and evaluation of Server Side Events and CRM Campaigns for multiple Wargaming titles. He/she will work on multiple projects under the guidance and assignment from department’s Live Operations Manager, and is capable of adapting to demanding and ever-changing tasks, as well as executing them under strict deadlines.

Reports To

The Associate Live Operations Manager, Asia will report to Live Operations Manager, Asia.

What will you do?

  • Create compelling monetization, retention, and re-engagement plans across Wargaming titles to drive business growth; run highly measurable tests and experiments to prove the concept, and evangelize the success across the titles.

  • Plan, devise, coordinate and implement CRM campaigns in support of main game beats; monitor customers’ behavior and play patterns, collaborate effectively with community team to understand demand, and sentiment.

  • Responsible and main user of Player Relationship Management Platform (PRMP): real-time, event-based rule engine that interacts with players through in-game notifications, promotions, and web customization.

  • Refine the strategies and tactics necessary for the implementation and optimization of monetization tactics, including direct marketing and non-transactional revenue programs with the goal of maximizing revenue.

  • Work closely with the Analytics team to refine segmentation targeting, prepare revenue forecast and review sales performance; perform strategic analysis using all available sources of information to enhance strategic direction.

  • Report to the Live Operations Manager, and liaise with HQ and regional product/contents/arts team to ensure best practice sharing and offer consistency and collaboration.

  • Other duties that may be assigned by the Company and that would enter into the scope of the Employee’s qualifications.

What are we looking for?

  • Bachelor’s degree or above in Business, Economics, Marketing or Statistics, or any other majors with strong analytical background.

  • Previous experience in CRM, project management, monetization, analytics or game design; Skills of working with Confluence, Jira or other Project management tools

  • World of Tanks player preferred; Working knowledge of SQL desired

  • What additional skills will help you stand out?

  • Understanding of Free-to-play games

  • Deep expertise in process management and workflow optimization.

  • Strong knowledge of user segmentation and funnel.

  • Proficient with Excel or other analytical tools

  • Well organised, self-motivated and detail-oriented in managing various projects

  • Track record of effective communication and presentation skills both in-person and remote

  • Ability to work under pressure and maintain quality of detailed work while meeting competing and inflexible deadlines.

About Wargaming:

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.

Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!

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