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Customer Service Representative, Chinese Speaking

Singapore, Singapore
Customer Support
Area

职位概述

客服专员的主要职责是为《坦克世界》的玩家提供服务和支持。理想的候选人应该也是狂热的游戏玩家,这样才能站在玩家的角度理解玩家的困境和情绪,并以积极地态度帮助玩家解决问题,并适当地安抚玩家的情绪。

直属上级 

《坦克世界》产品经理 

岗位职责

  • 提供标准客户服务,以书面形式为玩家提供帐户、游戏访问和其它游戏相关问题的帮助与支持;

  • 为线上和线下活动提供后勤支持;

  • 完成团队分派的其它任务。

 任职要求 

  •  对PC游戏充满热情;

  • 具备独立解决问题的能力;

  • 优秀的沟通表达能力;

  • 拥有娴熟的计算机等现代化办公能力,能熟练使用办公软件;

  • 6个月以上客服相关工作经验.

  • 能够接受轮班制。

优先考虑条件

  • 拥有良好的简体和繁体中文沟通能力

  • 具备评估、设计和优化业务流程的能力

Job Overview

The Customer Service representative will provide players with support for the World of Tanks title. The ideal candidate will be an avid gamer who understands and can relate to player's frustration when faced with issues and a desire to support them to resolve them.

Reports To

Product Manager, World of Tanks. 

What will you do?

  • Standard CS function supporting players with account, accessibility and game related issues via written communication  
  • Logistical support for Online and Offline events 

  • Other duties as assigned 

What are we looking for?

  • An individual who is passionate about PC Games 

  • Has a knack for solving problems 

  • Excellent communication and presentation skills 

  • Tech savvy 

  • At least 6 months of experience in Customer Service industry  

  • Willing to work in alternating shifts 

  • Fluent in both Simplified Chinese and Traditional Chinese 

What additional skills will help you stand out?

  • Excellent written communications skills in both Simplified and Traditional Chinese is a big plus 

  • Process Improvement 

About Wargaming:

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.

Working in our company means always having interesting challenges and gaining valuable experience while working with top-class experts.

Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming.

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.